Professor Liang Chao is an Associate Professor of Operations Management at CEIBS. Prior to joining CEIBS, she worked as an Assistant Professor with Cheung Kong Graduate School of Business (CKGSB). Dr. Liang received her Ph.D. in Operations Management from University of Texas at Dallas (UTD).

Dr. Liang’s research concentrates on the impact of digital and intelligent technology on operations, behavioral operations management (human-AI interaction, impact of different consumer behaviors on operations), and supply chain management. Dr. Liang has multiple papers which have been published or accepted in FT Top 50 journals including Management Science and Production and Operations Management. Her paper published in Production and Operations Management which discusses how strategic customer behavior affects product innovation was the finalist in 2012 POM Supply Chain College Student Paper Competition. Dr. Liang was invited to present her research at many academic conferences and universities. Besides, she has been serving as the POMS Editorial Review Board member since 2018, the editor for the special issue (AI-Driven Decision Sciences) in Decision Science Journal, and is also the ad-hoc referee of academic top journals such as Management Science, Marketing Science, Manufacturing & Service Operations Management.

Dr. Liang is a passionate teacher, and she has been teaching for EMBA, Executive Education, FMBA, and MBA students. Her courses such as Operational Thinking and Digital Intelligence Drive, Operations and Supply Chain Strategies, and Intelligent Manufacturing and Enterprise Digitalization have been well received. She is the academic director of Intelligent Manufacturing Association of CEIBS Alumni since 2023. Her case Luckin: Reborn From the Fraud Scandal is the Second Prize Winner of 2022 Global Contest for the Best China-focused Cases. She also received the CEIBS Research Excellence Award in 2024.