DAY ONE

Morning

Basic Operations Concepts
Kristen's Cookie Company*
Process Fundamentals*

Teamwork: Executive Shirts

Afternoon

Process types
Executive Shirts*
Time and Motion Regained "

Pennyfab: Exploring basic relations: throughput, throughput time, WIP, batches, …

Inventory Management - Independent demand
Mr. Puig wine problem
Workbook on batching

Review and Exercises

DAY TWO

Morning

Inventory Management - Independent demand
Mr. Puig wine problem - Cont'd.
Workbook on safety stocks
Workbook Inventory Policies

Inventory Management Simulation
Workbook O'Noso Lar

Forecasting
García Sausages

Afternoon

Aggregate planning
García Sausages (cont.)
Anticipation inventories. Production planning

Managing dependent demand: MRP / DRP / ERP
DMA
Enterprise Resource Planning - Technology note

Manufacturing to order. Production scheduling
Tejidos Especiales Edentel (A) & (B)

Review and exercises

DAY THREE

Morning

Queuing phenomena. Introduction
Input/Output workbook
Queuing Workbook

Queuing phenomena
Barcelona Air Traffic Control

Quality Management. An introduction
Review of customer service experiences

Afternoon

Quality Management. Definitions
A note on quality: the views of Deming, Juran and Crosby*.

Quality Improvement Tools
Florida Power and Light Quality Improvement Exercise (A)
Florida Power and Light Quality Improvement Exercise (B) - in class
Memory Jogger

Lean Operations in Manufacturing and Services
From Lean production to the Lean Enterprise "

Review and exercises

Evening

Exercise: Lego Game

DAY FOUR

Morning

Review Lego Game

Service Management - The service profit chain
Putting the Service-Profit-Chain to work

Project Management: the project life cycle
Project Management Manual

Afternoon

Course Review
Sof-optics Inc. (A) - Individual and team study

Course review
Sof-optics Inc. (A)

Conclusions - Course summary