BIBLIOGRAPHY

Following is a list of books for those of you interested in expanding your OM knowledge. The highlighted titles are the ones I would recommend you to read first.

TEXTBOOKS

• Chase, R. B., Aquilano, N. J., Jacobs, F.R., Production and Operations Management; Manufacturing and Services, Richard D. Irwin, Inc.
• Chopra, S. and Meindl, P., Supply Chain Management, Prentice Hall, 2001
• Krajewski, L. J. and Ritzman, L. P., Operations Management: Strategy and Analysis (fifth edition), Addison-Wesley, 1999.
• Nahmias, S., Production and Operations Analysis, McGraw-Hill International Editions, 1997.
• Schmenner, R. W., Production/Operations Management; Concepts and Situations, MacMillan. 1989
• Schonberger, R. J., Operations Management. Continuous Improvement , Irwin, 1994.
• Slack, N. et al., Operations Management, Pitman.

SERVICE COMPANIES

• Fitzsimmons, J. A. and Fitzsimmons, M. J., Service Management, McGraw-Hill, 1998.
• Heskett, J. L, Sasser, W. E., Hart, C. W. L. , Service Breakthroughs, Free Press, 1990.
• Heskett, J. L, Sasser, W. E., Schlessinger, L. A. , The Service Profit Chain, Free Press, 1997.
• Lovelock, C. H., Managing Services: Marketing, Operations and Human Resources, Prentice Hall, 1988.
• Lovelock, C., Product Plus, McGraw-Hill, 1994.
• Normann, R., Service Management: Strategy and Leadership in Service Businesses, John Wiley, 1984.

JUST IN TIME

• Hall, R.W., Attaining Manufacturing Excellence; Just in Time, Total Quality, Total People Involvement, The Dow Jones-Irwin/APICS Series in Production Management, 1987
• Japan Management Association, Kanban. Just-in-time at Toyota, Productivity Press, 1989.
• Monden, Y., Toyota Production Systems: an integrated approach to just-in-time, Industrial Engineering and Management Press.
• Schonberger, R. J., Japanese Manufacturing Techniques; Nine Hidden Lessons in Simplicity, The Free Press, 1982.
• Suzaki, K. The New Manufacturing Challenge; Techniques for Continuous Improvement, The Free Press, 1987.

PRODUCTION PLANNING & INVENTORY MANAGEMENT

• Silver, E. A., Pyke, D. F. & Peterson, R., Inventory Management and Production Planning and Scheduling, J. Wiley, 1998.
• Vollmann, T. E., Berry W. L., and Whybark, D. C., Manufacturing Planning and Control Systems, Richard D. Irwin, Inc.
• Zipkin, P.H., Foundations of Inventory Management, McGrawHill, 2000 (textbook on theory of inventories)

QUALITY MANAGEMENT

• Garvin, D., Managing Quality: the strategic and competitive edge, The Free Press, 1988.

GENERAL OM ISSUES

• Goldratt, E., The Goal, The North River Press.
• Hayes, R. H., Wheelwright, S. C., Restoring our Competitive Edge; Competing Through Manufacturing, John Wiley & Sons, 1984
• Hayes, R. H., Wheelwright, S. C., Clark, K. B., Dynamic Manufacturing; Creating the Learning Organization, The Free Press, 1988
• Schonberger, R. J., World Class Manufacturing; The Lessons of Simplicity Applied ,The Free Press, 1986