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Author:
Karl E. Weick, Kathleen M. Sutcliffe
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One of the great challenges any business or organisation can face
is how to deal with the unexpected. While traditional managerial
practices such as planning are designed to manage unexpected threats,
they often make things worse. How do you organise for high performance
in a setting where the potential for error and disaster is overwhelming?
In Managing the Unexpected, the author looks to high reliability
organisations for the answer. It shows executives and upper level
managers how to create a collective state of mindfulness that produces
an enhanced ability to discover and correct errors before they escalate
into a crisis.
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