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  • Faculty & Research

    Knowledge creation on China, from proven China experts.

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  • Faculty & Research

    Knowledge creation on China, from proven China experts.

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Faculty Profiles

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Moscoso, Philip G.

Visiting Professor of Operations Management, CEIBS;
Associate Professor of Production, Technology and Operations Management;
Eurest Chair of Excellence in Services, IESE Business School

Philip Moscoso is an associate professor in the department of Production, Technology and Operations Management and holder of the Eurest Chair of Excellence in Services. Prof. Moscoso teaches courses in both open enrolment programmes as well as in-company programmes for executives and master students.

Prof. Moscoso's primary area of interest is the management of service operations. Central in this work is developing strategies and systems that help firms achieve service excellence, and ultimately profitable growth. His second work stream focuses on the design of operations management systems from a systemic and strategic point of view. Over the years he has had the opportunity to develop both areas of interest through teaching, research projects and consulting work.

Prof. Moscoso has published extensively in international journals, congress proceedings, and business newspapers, both for practitioners as well as for the academic community. He has also authored teaching materials and a recent book about production management.

Prior to joining IESE faculty, Prof. Moscoso was a manager at the management consulting firm Bain & Co. While at Bain, he advised clients across Europe and America from a variety of sectors such as consumer goods, service firms, telecom, airlines and private equity on strategic, organisational and performance issues. Additionally, at Bain he was in charge of different internal management tasks such as training or professional standards, and was actively involved in the recruiting of consultants. Furthermore, during his time in Switzerland, Prof. Moscoso was a member of the board of directors of two industrial companies.

Prof. Moscoso has completed a Service Operations Management Programme at Harvard Business School, a General Management Programme (PDG) at IESE, and an M.Sc. and Doctorate in industrial engineering and management at the Swiss Federal Institute of Technology (ETH) in Zurich. While at the ETH, he was also employed as a senior research and teaching assistant, lecturing in the area of operations research.

  • Ph.D in Industrial Engineering and Management, ETH Zurich
  • M.Sc. in Chemical Engineering, ETH Zurich
  •  Service excellence and loyalty
  •  Operations and technology management strategies
  •  Design of integrated production management systems
  •  Service excellence and loyalty
  •  Operations and technology management strategies
  •  Design of integrated production management systems

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