* Service and manufacturing operations management
* Operations strategy
* Technology management
* Management of Innovation

Norma Harrison is Professor of Operations Management at CEIBS. Before joining CEIBS in 2007, she served at Macquarie Graduate School of Management as Professor of Management. She has had over 25 years of experience as an academic at various universities and 15 years of experience in consulting to industry and government agencies.

Professor Harrison's doctoral research was in Manufacturing Strategy and her teaching, research and consulting interests are in the areas of innovation and technology management, supply chain management, e-business, the globalization of operations, performance improvement, restructuring for competition and best practices.  She is the co-author of the books, Technology Management: Text and International Cases (McGraw-Hill USA, 2002) and Statistics for Business and Economics (Harper & Row, 1989). Since 1990, she has organized major conferences and seminars in production and operations management.

Professor Harrison was elected President-Elect of the Decision Sciences Institute (DSI) in 2007, following a number of terms, since 1998, serving as Vice-President, DSI, as well as President, Asia Pacific DSI. She was also elected Board Member of the Production and Operations Management Society for 2001-2003.  She has been involved in major benchmarking projects, including Promoting Business Excellence (PROBE) Manufacturing and Service; the Global Manufacturing Futures Project (1986-98); the Global Supply Chain Management Project (1996-98); and Australian benchmarking projects for printing and hotels industries. She has also worked in collaboration with Australian State and Commonwealth governments and industry in introducing innovation audit programs and reviews of international best practice in the adoption and management of soft and hard technologies.

In 2002, Professor Harrison was appointed by the Australian Federal Government to the Governing Board for the Joint Accreditation System for Australia and New Zealand (JAS-ANZ) and served as Vice-Chair of the Board from 2003-2004.  In 2003, she was appointed by the New South Wales (NSW) Government to the Council on the Cost & Quality of Government, and served as the Chair of the Review Committee for the NSW Board of Studies.